Welcome to the Boutique Otriko website. 

Please take a moment to review our policies below.  We reserve the right to modify information at any time.

 

Payment

We are Canadian shop and web site and all of our prices are show in Canadian dollars. 

We accept Master Card and Visa.

 

Sales taxes

The taxes are calculated based on delivery address in Canada

 

Shipping

All orders are shipped via Dicom in Canada within three (3) business days following the reception of your payment.  If an item is out of stock or if we have questions about your order, we will contact you by phone or e-mail.  Boutique Otriko is not responsible for any lost packages.  The shipping charges include the handling and the packaging besides the mail cost.

 

For orders up to 99.99$ after discount and before taxes = 14.95$

For orders of 100.00$ or more after discount and before taxes = Free shipping!

There is no signature required for delivery.

 

Orders are trackable and insured up to 100.00$

You will always receive a link by e-mail to follow your order

 

 

Colours

We have made every effort to present the color as accurately as possible.  However, depending on the calibration of your device, these may differ from actual colors.

 

Returns and exchanges

We are happy to accept returns for store credit within 90 days of purchase if unused, in original condition, and with the original receipt.

A credit will be issued when your return is received.

The shipping charges are not refundable.

The yarn can be return if the product is still existing or in the shop.

We reserve the right to weigh wool balls before accepting an exchange or return.

No return or exchanges on the winded yarn

No return or exchanges on special order.

No return or exchanges on books, patterns, needles, accessories, notions and sale items.

Return shipping costs are assume by the customer.

 

Return address: Boutique Otriko - 271, rue Lafontaine - Rivière-du-Loup – Québec - G5R 3A8

 

Privacy policy

Boutique Otriko will ensure that your privacy is protected. We do not share any of your information collected through our site.

 

Errors

In order to satisfy you, we have taken the greatest interest in the accuracy of the information you find on our site. However, errors may have crept in. We reserve the right to make corrections at any time, even after you have placed your order.